Computer-based Cognitive Rehabilitation

Frequently Asked Questions

Technical Requirements

Operating System: Windows XP or later
Processor: 2.0 GHz
Video Card: Direct X-compatible, 512MB (NVIDIA, ATI)
Memory: 2GB RAM
Hard Disk Space: 10 GB HDD
DirectX: 9.0c
Monitor: min 1024x768, optimally 1920x1080
DVD drive
Keyboard or RehaCom Panels
Mouse
Speaker

Updating or Installing a new version

Before you install a new version or update, you must back up the RehaCom database.
You can reach the database backup through System → Backup → Backup / Restore.
We recommend that you back up the RehaCom database periodically.

You can reach the database backup through System → Backup / Restore
Then select Backup or Restore from the tabs on the pop up.

If you are connected to the internet you can update your current version through Help → Update RehaCom.

The dongle isn’t recognised by the computer

The dongle isn’t recognised by the computer
Firstly, remove and reconnect the dongle from the computer.
Then check that the correct license mode is selected by going to "System" -> "License
mode" -> “Licensing via patient’s panel or dongle" to select the dongle driver.
If this does not resolve the issue see below.

With Installation DVD
Remove the dongle from your PC. Insert the RehaCom DVD into your computer's DVD drive. The DVD should autostart in your PC. Click "RehaCom installation". The "RehaCom Setup" window opens. Click the button "dongle driver" and follow the installation instructions.

If the autostart function of your computer is disabled, right-click on your DVD drive and select "Open". You will now see the contents of the RehaCom DVD. Scroll down and open the file "RSetup" (application) with a double click. It opens the "RehaCom Setup" window. Click the button "dongle driver" and follow the installation instructions.

Even if there is an alert that the driver is already installed, you should continue with the installation. After installation is complete, the computer should be restarted and the dongle reconnected to the PC. When you restart RehaCom you should go to "System" -> "License mode" -> “Licensing via patient’s panel or dongle" to select the dongle driver.

Without Installation DVD
If you do not have an installation DVD please contact your local distributor.

The panel isn’t recognised by the computer

Plug the panel into a USB port on your computer. Restart the computer. Restart RehaCom.
Then check that the correct license mode is selected by going to "System" -> "License mode" -> “Licensing via patient’s panel or dongle" to select the panel driver.
If this does not resolve the issue see below.

With Installation DVD
If the panel is still not recognised, insert the RehaCom DVD into your computer's disc drive and run automatic hardware detection ("Start" in the Windows menu bar -> "Settings" ->
"Control Panel" -> " Hardware ").
Restart RehaCom. Select "System" -> "license mode" -> "Licensing via patient’s panel or dongle".

Without Installation DVD
If you do not have an installation DVD please contact your local distributor.

Where can I find manuals for the therapy modules

You can find the manual for each of the therapy modules:

  • online in our Manuals section »
  • in the library under Manuals
  • on RehaCom DVD in the \ Manuals \ directory English
  • after installation in RehaCom folder (AUFM, GESI, VIGI ...) on your hard drive
  • in RehaCom itself you can find help by pressing F1, or using the Help button on any screen

I can only access the software in demo mode?

Your trial has ended or licenses have expired
After the trial period has ended, or you have used all of the time available on your licenses, you will only be able to access a limited portion of the software. You must now purchase a license in order to access the full software. You can check the status of your licenses by going to "System" -> “License"

Your dongle / panel is not connected
Ensure that your license dongle or panel is connected to your computer. Then, in the RehaCom startup window select "System" and then "licensing mode". Now select "Licensing on patients keyboard or dongle".

Exit Patient Mode

To exit Patient Mode, press Ctrl -t on your keyboard when the patient login screen
appears. You should be automatically taken to the RehaCom main window.

Which keyboard buttons can I use in the Therapy Modules

If you do not have a RehaCom panel, you can use your own keyboard as an input. The appropriate keys are marked in the image below. For some modules you may also use the mouse or touchscreen as an input. You can select this in the Module Parameters, or check the module Help for details.

Using your own pictures & text in RehaCom

With some modules it is possible to use your own image an text files. You should refer to the Module Help for information.

Memory for Faces / Physiognomic memory:
You can edit or change a person's name, occupation, telephone number, gender, and the associated images. You do this in RehaCom main window by selecting the therapy module "Face Memory", click on "Parameters" then click "Edit".

Verbal Memory:
You can include your own "stories". Select the module from the main window, then “Parameters”, then “Edit”.

Mental activation:

You can edit a great deal within this module.You can edit or add to both the questions and answers, as well as integrate your own pictures or sound files.

Shopping:
If you want to use your own pictures, please contact Support for information.

Latex Free panel

The The RehaCom panel is 100% latex-free. The product does not come into contact with latex or latex sources during the production process.

Please contact us for more information. Contact »